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Etihad Airways UK

Frequently Asked Questions (FAQS)

Some of the most important Frequently Asked Questions about Etihad Airways reservations, booking, tickets and other general queries are discussed here

Making Your Booking
Paying For Your Booking
Booking and Ticket Management

Is a nonstop flight the same as a direct flight?
No. A nonstop flight operates between two airports without calling at any other airports en route. A direct flight, for instance from London to Auckland, may have one or more touchdowns en route, although these are not shown on the ticket. In some cases passengers may be asked to leave the aircraft, or even pass through immigration, at these touchdown points.
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What is the difference between charter flights and scheduled flights?
A charter flight is generally an aircraft chartered by a holiday company, and may operate once or twice a week to various destinations. Most of the seats are sold as part of a package including accommodation sold by the holiday company, but many holiday companies now sell some of the seats without ground arrangements. A scheduled flight is operated and marketed by the airline in its own right, to a regular, published schedule. As the charter flights are for holiday makers they tend to be cheaper but this is reflected in the on board service (meals and drinks are not always included) and seats tend to have slightly less legroom.
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What is an e-ticket?
An e-ticket is an electronic ticket. It contains all the information shown on a paper ticket, but is stored as an electronic record in the airline's computer system. When the e-ticket has been issued, the passenger simply needs to print out their receipt / itinerary showing the booking reference. At the departure airport the passenger goes straight to the airline check-in desk. The main benefits to the passenger are that the e-tickets cannot be lost; there is no need to queue for tickets at the airport, and itinerary changes (where permitted by the airline) can be handled more easily. This form of ticketing is becoming widespread, and the International Air Transport Association are aiming for 100% implementation of e-ticketing worldwide by the end of 2007.
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What is an open jaw?
An open jaw occurs where a passenger departs from one airport, and returns from and/or to another airport. For example London - Harare / Harare - Manchester, London - Harare / Bulawayo - London, London - Harare / Bulawayo - Manchester. To check availability for an open jaw scheduled flight, contact our sales representative on our 0129 322 6264. Back to Top

From which terminal of London Heathrow Airport does Etihad Airways Flights flies?
Etihad Airways Flights flies from 4th Terminal of London Heathrow Airport.
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How do i confirm my reservation and when to check in?

Reservation & Check In

 

Reservations Information

  • Passengers are required to reconfirm their return booking within 72 hours of flight departure. This can be done by contacting the airline. Failure to reconfirm will result in cancellation of your reservation.

Check In Information

NB: All times are before scheduled departure time

 

Flight Check in time Check-in closing Boarding Time
Domestic 90 minutes 20 minutes 20 minutes
Regional 120 minutes 30 minutes 30 minutes
International 3 hours 45 minutes 45 minutes


Security Questions

The following are security questions asked by the check-in agents with respect to hidden dangerous goods and security procedures:

  • Is this your bag?
  • Did you pack it yourself?
  • Has anyone given you anything to carry for him/ her?
  • From the time you packed, have you left your bag unattended?
  • Do you have any battery – operated items in your bag?

Prohibited items

The following items are prohibited to be carried in passenger’s bags:

  • Compressed gases – such as butane, oxygen, liquid nitrogen, aqualung cylinders.
  • Corrosives – such as acids, alkalis, mercury and wet cell batteries.
  • Explosives – munitions, fireworks and flares
  • Flammable liquids and solids – such as lighter fuel, matches, paints, thinners and firelighters.
  • Radioactive material
  • Brief cases and attaché’ cases with installed alarm devices
  • Oxidizing materials – such as bleaching powder and peroxides.
  • Poisonous and infectious substances such as insecticides, weed killers and live virus materials
  • Hand Luggage: the following items are not allowed to be carried in hand luggage they should be placed in checked-in baggage: catapults, household cutlery, knives, penknives, envelope openers, razor blades, tradesman’s tools, darts, scissors, knitting needles sporting bats and horse whips.
  • NB- Medicines and toiletries in limited quantities, which are necessary or appropriate for the passenger during the journey, such as hairsprays, perfumes and medicine containing alcohol, may be carried. Many of these listed articles can be carried as cargo provided they are packed in accordance with cargo regulations.
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    If I book by phone will I be charged a booking fee?
    The online price will be honored for telephone bookings, depends upon the availability of seats.
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    How will I know when my booking is confirmed?
    If you have booked a scheduled flight, you will receive an email acknowledgment from us shortly afterwards that we have received the booking. When the booking reaches our ticketing staff, the card details are checked and payment taken. When your tickets have been issued, you receive a further email showing your ticket numbers.
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    Can I pay for a flight for someone else, even if I'm not traveling?
    You can book with Etihad Airways Flights  on behalf of a friend, relative, employee, etc. Please note that we will require the name of the cardholder (as it appears on the card) and correct billing address to which card statements are sent. We do need latest Statement and scanned copy of the both sides of  debit or Credit Card being used for payment of flights. If this information is not provided it could delay the issue of your tickets. Etihad Airways Flights take cardholder security very seriously and we reserve the right to reject any booking if we are not satisfied that the cardholder has given permission for the transaction.
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    What if I want to make a booking for more than six passengers / a group booking?
    In the first instance Email your requirements or call us on 0129 322 6264. We will try to find suitable flights, and can then contact the airline or tour operator to confirm the availability and price. Please note that With scheduled flights, we advise against making several small bookings for groups of 10 passengers or more, since some airlines may identify groups and reject the bookings. Normally the group fares offered by airlines mean that each member of the party pays the same fare, and in some cases the group fares offer more flexibility if details need to be changed.
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    What if I want to return from / to a different airport?
    Etihad Airways Flights  Allows you to book 'open jaw' scheduled flights. To check availability for an open jaw scheduled flight, contact our sales representative at 0129 322 6264.
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    Where can I find your Terms & Conditions?
    To view our Terms and Conditions Click Here
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    How can I pay?
    Etihad Airways Flights can accept American Express, MasterCard, Visa (including Visa Debit and Visa Electron) on all rates quoted. You can also pay the amount in our office or pay in our account.
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    Can I book now and just pay a deposit?
    For many flights, Etihad Airways Flights   are happy to accept a deposit if you book more than 10 weeks in advance of travel. The amount of the deposit will be advised at the time of booking. The full balance would then be payable 10 weeks before departure.
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    Are my card details safe?
    Yes, all the information you provided to Etihad Airways Flights  will only be used for booking purpose only and will not be disclose to any person or company.
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    Is there an extra charge for paying by credit card?
    Etihad Airways Flights  are pleased to accept debit and credit cards. On flight bookings there is a 3-4% fee for credit card payments.
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    Why does a price show and if booked, shows nothing for that specific date?
    Our search engine is different from other search engines.  We basically show you the lowest fares that we have without taking availability into account.  The next step is then to see if the seat is available for that specific fare or not. This way you know what the lowest fare in the market is.  If it is not available you can now change dates to possibly get this fare or simply select a higher fare.  How many times have you called an airline and asked for a price for specific dates of travel.  When they quote you a price they do not tell you that if you leave the day before you may have saved GBP 500. Wouldn't it be nice to know this beforehand? We try to do this.
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    How can I cancel a booking and request a refund?
    For booking cancellation and refund details please consult our Booking Conditions
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    Can I change the name on a ticket?
    If you wish to make a name change, please contact us and we will try to help. Most scheduled airlines do NOT permit name changes. If a name change is possible, additional charges normally apply.
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    Can I use only the return part of my ticket?
    If you do not turn up for your outbound flight, most airlines now automatically record this as a 'no-show' and cancel any onward or return flights. In some cases it may be possible to keep the return flight - call us on 0129 322 6264 and we will confirm the airline's policy.
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    Can i change my travel dates?
    Please consult Booking Terms and Conditions. If your ticket does permit changes, the airline sometimes charge an amendment fee. In addition, Etihad Airways Flights normally make a service charge  to revalidate or reissue your ticket.
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    How long do refunds take to process?
    With refunds on scheduled flights, Etihad Airways Flights often have to apply to the airline for authority to refund; the time taken varies between airlines but can often take 10 weeks or more.
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    The name on my ticket does not exactly match my passport. What should I do?
    Most airlines require that the first name and surname on your ticket match the first name and surname on your passport. Please remember that it is not possible to include spaces or punctuation marks in names on tickets, so do not worry if these do not show on the ticket. If there is a spelling error on your tickets, or if the first name and surname shown do not match your passport, let us know as soon as you can - we may be able to help. With the majority of scheduled airlines name changes are not permitted and it may be necessary to cancel your booking (paying any applicable cancellation charges) and make a new booking in the correct name.
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    My ticket does not show my middle name – does it matter?
    The majority of airlines simply require that the first name and surname shown on your ticket match the first name and surname shown on your passport.
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    When will I receive my tickets?
    Most tickets however are Electronic or "E" tickets.  In these cases an Email confirmation will be sent which you simply will print for check in. For scheduled flight bookings, tickets are issued as soon as we have verified your card details and taken payment. This is usually within 3 working days of the booking being made. E-tickets will then be sent to your email address. Your request will be processed within 1 business day. Your ticket will be shipped to with 5 Days via FedEx or similar service if it is a Paper Ticket.  The delivery time for paper tickets will vary according to whether you select Recorded Delivery (up to 7 days) or Special Delivery (normally delivered next working day).
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    Will I receive paper tickets or e-tickets?
    For scheduled flight bookings an e-ticket will be issued whenever this facility exists. If you have booked but not been given a choice of delivery options, an e-ticket will be emailed to you. Where an e-ticket is not possible, you will be given a choice of how you would like the tickets to be sent (and the relevant postage and packing charges). Note that Etihad Airways Flights can only send tickets to addresses in the UK.
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    What should I do if I lose my tickets?
    If you lose your tickets, notify Etihad Airways Flights as soon as possible by emailing us, or calling 0129 322 6264.We will do our best to help. It is oftenpossible to arrange for replacement tickets tobe issued at the airport, but there may be anadditional charge for this service.
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    Do I still need to reconfirm my flights?
    For scheduled flights, Etihad Airways Flights recommends that you reconfirm each flight 72hrs prior to departure. For some airlines this is a compulsory requirement, but it is a good idea anyway as it gives us a chance to advise you of any last minute changes to your itinerary. To reconfirm your booking, you can call us on 0129 322 6264 or email our Sales Department We also recommend that you do the same on the return by contacting your airline locally.
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